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Customer Service Representative

February 14, 2013 - April 01, 2013
Location:Anchorage, AK
Salary Range:$18.33 per hour
Benefits:Yes (Health Insurance, Retirement Plan, Paid Leave)
Employment Type:Seasonal - Full Time
Department:Customer Service
Description:ENSTAR is seeking a temporary full-time Customer Service Representative in our Anchorage Customer Service Department. This is a non-exempt position beginning at $18.33 per hour. Regular work hours are Monday – Friday 8am – 5pm. This job requires in person customer service skills, however, the majority of tasks are performed in a call center environment.
Duties:Responsibilities include:
• Responding to customer questions and problems via phone, customer service lobby, or through correspondence
• Entering customer applications and miscellaneous changes into ENSTAR’s computer system
• Initiating work orders for the Meter Reading, Service, Distribution and Measurement departments via computer software system
• Performing account adjustments, providing payment information, researching account discrepancies; and processing work orders for customers
• Cross-training for other customer accounting department positions
Minimum requirements are:
• High school diploma or equivalent
• Proficiency with Microsoft Office Suite
• Strong math, accounting, and clerical skills
• Strong verbal and written communication skills
• Ability to type 50+ wpm
• Ten-key calculator by touch
• Professional telephone etiquette
• Professional personal appearance
• One year of prior customer service experience
• Ability to effectively and courteously deal with customers in a demanding, multi-task environment
• Enthusiastic and energetic customer service attitude
• Prior utility industry experience is desirable, but not required

Computer terminal, telephone, copy machine, fax machine, calculator, microfiche, microfiche reading machine, published tariff, as-builts and Anchorage Area Atlas.

Qualified applicants who wish to be considered for the above position must submit a completed, signed application via ENSTAR's online application system at www.enstarnaturalgas.com under Career Opportunities. This position will remain open until filled.


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